1. OUR WEBSITE
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
1.1 ‘Tough Tools’ and toughtools.co.uk are the trading names for ‘Neat Products Ltd’
2. CUSTOMER INFORMATION
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
3.1 ‘Neat Products Ltd’ takes your privacy seriously. We comply with the Data Protection Act 1998.
4. PRODUCT PRICING AND TITLE
4.1 All ‘Neat Products Ltd’ Goods are produced to the European and British quality and safety standard specification and comply with current legislation. Measurements and wattages are given as a guide and may vary, please check the product literature supplied with the Goods. All our prices are inclusive of VAT and exclude the price of delivery. Please note: Images are for illustration purposes only.
4.2 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.3 We reserve the right to alter all product pricing without notice.
4.4 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
5. YOUR ORDER
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase.
No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. SHIPPING AND CUSTOMS DUTY
6.1 All orders received by us are shipped subject to availability. Your order will be processed right away. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to ‘Neat Products Ltd’. If you require re-delivery, ‘Neat Products Ltd’ reserve the right to charge additional shipping costs.
6.2 We aim for delivery within 5 working days although many orders are delivered ahead of schedule. For quicker delivery please contact us.
6.3 Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates.
6.4 We use 3 main couriers depending on the contents, size and location; MyHermes, Tuffnells and Interparcel.
6.5 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.7 We may delivery outside the UK. Please contact us for more information.
6.5 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
7. CANCELLATION RIGHTS, RETURNS AND REFUNDS
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods, unless defective.
7.6 If you are returning your product because it is defective, please state the defect or defects.
7.6.1 Repackage the product in its original packaging. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, please contact ‘Neat Products Ltd’ via email.
7.12 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
8. CUSTOMER COMPLAINTS
8.1 We endeavour to respond to all customer complaints or queries within five working days.
9. FAULTY PRODUCTS AND SAFETY
9.1 ‘Neat Products Ltd’ guarantees all Goods for 3 months from the date of receipt against defective parts, materials and/or manufacture (Please see returns policy). If Goods have become compromised as a result of misuse this warranty is void. After 7 working days from the date of delivery, Goods returned will be repaired or replaced dependant upon the nature of the fault. Your statutory rights are not affected.
9.2 Where a Customer experiences a fault with a product it can be returned to ‘Neat Products Ltd’ subject to our returns policy.
10. EVENTS OUTSIDE OUR CONTROL
10.1 ‘Neat Products Ltd’ shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
11.1 ‘Neat Products Ltd’ grants you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of ‘Neat Products Ltd’. Unauthorised copying or redestribution of any content is prohibited unless prior permission is given.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
13. REASONABLY FORESEEABLE LOSSES
13.1 ‘Neat Products Ltd’ will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
13.3 ‘Neat Products Ltd’ does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
14.1 The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
15.1 Failure by ‘Neat Products Ltd’ to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
16. ENTIRE TERMS & CONDITIONS
16.1 These Terms & Conditions set out the entire agreement and understanding between you and ‘Neat Products Ltd’. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.
17.1 These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.
Our contact details are as follows:
‘Neat Products Ltd’
The Old Chapel, Halifax Road,
Cross Roads, Keighley,
Our e-mail: email@example.com
Telephone: 07970 514 436
Our working hours are – Monday to Friday 9am to 5pm